October 10, 2009
WVU students train service dogs
Kenny Kemp
Cali is distracted from instruction as two of her older classmates listen for the next command in Service Dog Training, a course offered at WVU.
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MORGANTOWN, W.Va. -- In the quiet minutes before the training session started, seven red-vested golden retrievers, five young adults and two fluffy puppies, worked quietly with their trainers, most of whom sat in wheelchairs. The dogs mostly obeyed the firm commands issued by the trainers, all West Virginia University students.

Then instructor Katie Penco closed the room's sliding door, told the trainers to remove the dogs' service vests and to let them off their leashes. The dogs quivered in anticipation, but remained seated with their trainers. Penco counted, "One, two, three -- release!"

The older dogs threw themselves into a tumble of fur-flying fun in the middle of the room, while Marion and Cali, the two puppies, skirted the main action and nipped at each other on the sidelines. After about 10 minutes of roughhousing, the dogs answered their trainers' calls, trotting back to sit beside them while their trainers slipped on the red vests that signal work time. Most of the student trainers sit in wheelchairs during the sessions to accustom the dogs to the devices.

The dogs are training through Hearts of Gold, a nonprofit program providing service dogs for individuals with mobility impairment and/or post traumatic distress disorder. Hearts of Gold has placed dogs with a disabled Fairmont man, in the women's prison system, in a program for adolescents with substance-abuse issues and in an elementary school with a special-needs instructor and plans to place others with veterans through the VA hospital in Clarksburg.

"Today we're going to work on soft-mouth retrieval," Penco said. "We're teaching them to keep objects in their mouths gently so they don't crush them. If someone drops something like a cell phone, they have to pick it up gingerly."

Penco moved to Judd, a 1-year-old dog, and held a toothbrush between her hands for the dog to grab the handle. "Get it," she said. She cupped her hands around the dog's muzzle and said, "Hold it."

She removed her hands, and Judd opened his mouth and dropped the toothbrush. "No!" barked Penco. They repeated the process, and Judd held the toothbrush in his mouth until Penco said "Give."

"This is long progress. Last semester, he wouldn't open his mouth," she said. "We had to pry it open."

The room echoes with "Get it," "Hold It," "Give" and lots of "Nos" as the students work with their dogs.

When the dogs finish their training, typically in 1 1/2 to two years, they will understand 100 to 150 commands, some of which are tailored to the needs of the person with whom they're placed. Basic commands are "Tug it," to open a door or refrigerator door equipped with a rope pull, "Light," to flip a light switch on and "Switch" to flip it down and turn it off.

The Hearts of Gold/WVU partnership was initiated in part by Dr. Jean Meade, a veterinarian who owns Cheat Lake Animal Hospital. At first, the class was offered to animal and veterinary sciences students. Today, students in other disciplines take the classes. Ultimately, Meade would like the program to include service research activities to provide controlled scientific evidence in support of the benefits of service animals to their owners.

The dogs enrolled in Hearts of Gold are donated or purchased golden retrievers. Retrievers and Labradors are especially well suited to be service animals, because of their physical size and strength, the close bond they establish with people and their temperament.

Trainers have worked with two dogs rescued from the animal shelter, but the results were not as successful as with the golden retrievers.

"One was placed as a therapy dog and the other as a family pet," Meade said. "It takes lots of human and financial resources to train the dogs, so we really need to start with dogs that are most likely to succeed. It's kind of heartbreaking to put in two years training a dog and have to place it as a companion animal."

Because she provides free veterinary care and students train the dogs, Meade hasn't tracked the total costs associated with training one service animal. She's seen estimates from other training groups in the range of $12,000 to $20,000. Hearts of Gold does not charge for the dogs placed through the program.

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